Terms of Service 

Last Updated: April 27, 2026

Welcome to Gateway Tree Service. These Terms and Conditions explain how we work, how our website works, and what you agree to when you contact us, request an estimate, or hire us for tree service.

By using our website or booking a service, you agree to these Terms. Please read them before you use our website or schedule work.

1. Who We Are

Gateway Tree Service provides tree care services in and around Lake City, FL.

Business Name: Gateway Tree Service
Phone: 386-438-0458
Website: https://gatewaytreeservices.com/
Address: 6067 SE County Rd 252, Lake City, FL 32025

We help homeowners, property owners, and businesses keep their outdoor spaces safer, cleaner, and easier to use.

2. Our Services

Gateway Tree Service offers several tree care and cleanup services. These may include:

• Tree service
• Tree removal
• Fallen tree removal
• Dead tree removal
• Hazardous tree removal
• Tree cutting
• Tree trimming
• Stump grinding
• Emergency tree service
• Debris hauling

Service may depend on your location, tree condition, weather, property access, safety risks, and our schedule.

3. Service Areas

Gateway Tree Service serves Lake City, FL, and nearby areas. You can view our main service area page here:

Service Areas

Some of our service areas may include:

• McColskey, FL
• Wellborn, FL
• High Springs, FL
• O’Brien, FL
• Watertown, FL
• Live Oak, FL
• Jasper, FL
• Fort White, FL
• Cypress Lake City, FL

Contact us if you do not see your area listed. We may still serve your location.

4. Estimates and Project Scope

We may give you an estimate after we review your project. We may review your project by phone, online request, photos, or an in-person visit.

Our estimate may depend on:

• Tree size
• Tree condition
• Tree location
• Safety risks
• Equipment needs
• Property access
• Debris removal needs
• Stump grinding needs
• Emergency service needs

An estimate does not become a final agreement until both you and Gateway Tree Service confirm the price, work details, and schedule.

If the work changes, the price may also change. This may happen if we find hidden hazards, extra trees, poor access, storm damage, or more debris than expected. We will explain the change before we continue when possible.

5. Scheduling

After you approve the estimate, we schedule your service. We do our best to arrive on time and complete the work as planned.

Sometimes, we may need to change the schedule because of:

• Bad weather
• Unsafe work conditions
• Emergency calls
• Equipment issues
• Traffic
• Site access problems
• Other events we cannot control

We will contact you if we need to reschedule.

6. Your Responsibilities

You help us work safely when you prepare your property before we arrive.

You agree to:

• Give us correct contact and property details
• Tell us about underground utilities, irrigation lines, septic systems, fences, pets, or other risks
• Move vehicles, outdoor furniture, decorations, toys, and personal items away from the work area when possible
• Give us safe access to the tree or work area
• Keep children, pets, and visitors away from the work area
• Tell us about property line issues before work starts
• Get permission if the tree is not fully on your property

We are not responsible for problems caused by wrong or missing information from you.

7. Permits, Property Lines, and Local Rules

Some tree work may require permits, homeowner association approval, landlord approval, or other permission.

Unless we agree otherwise in writing, you must confirm that you have the right to request the work. This includes tree ownership, property lines, protected trees, HOA rules, and local rules.

We may stop or delay work if we have concerns about ownership, permission, safety, or legal rules.

8. Payment Terms

We explain payment terms before work begins. Unless we agree otherwise, payment is due when we complete the job.

For larger jobs, emergency work, or special service requests, we may ask for a deposit or partial payment before we start.

If payment is late, we may pause work, charge allowed fees, send the balance for collection, or refuse future service.

9. Cancellations and Rescheduling

Please call us as soon as possible if you need to cancel or reschedule.

You can contact us here:

Contact Gateway Tree Service
Phone: 386-438-0458

We understand that plans change. However, short-notice cancellations can affect our crew, schedule, and equipment planning. We may charge a cancellation fee or trip fee if our crew has already been dispatched or work has started.

We may also reschedule because of weather, unsafe conditions, emergency calls, or other issues outside our control.

10. Emergency Tree Service

We may offer emergency tree service for urgent tree problems. This may include fallen trees, storm damage, blocked access, or hazardous trees.

Emergency service depends on crew availability, weather, road conditions, safety risks, and call volume.

If you face an immediate danger involving power lines, fire, injury, or public safety, call emergency services or your utility provider first.

11. Safety

Tree work can be dangerous. It may involve chainsaws, ropes, climbing, falling limbs, heavy equipment, and large debris.

For everyone’s safety, you must keep people and pets away from the work area. We may stop work if the area becomes unsafe.

We may refuse or stop service if the job creates unsafe conditions for our crew, your property, nearby property, or the public.

12. Property Damage and Work Limits

We take care while we work. However, tree work can still carry risk. This is especially true for dead trees, storm-damaged trees, leaning trees, large limbs, tight spaces, and trees near homes, fences, driveways, or power lines.

Gateway Tree Service is not responsible for damage caused by:

• Hidden hazards
• Weak or damaged trees
• Underground systems we were not told about
• Bad weather
• Acts of nature
• Pre-existing property damage
• Wrong or missing information from the customer
• Conditions outside our control

If you believe our work caused damage, contact us quickly. We will review the issue and work toward a fair solution.

13. Debris Removal and Cleanup

Cleanup depends on your approved service agreement.

Some jobs may include hauling away branches, logs, and debris. Other jobs may leave wood, chips, or logs on-site if you request it or if the estimate says so.

Unless your estimate includes it, the following may cost extra:

• Stump grinding
• Full stump removal
• Log hauling
• Extra debris hauling
• Soil leveling
• Grass repair
• Yard restoration
• Removal of debris not related to our work

You can learn more about debris hauling here:

Debris Hauling

14. Website Use

Our website gives general information about our services, service areas, and tree care topics.

You agree not to:

• Misuse the website
• Submit false information
• Try to access private website areas
• Copy our content without permission
• Interfere with website function
• Use our website for harmful or unlawful purposes

We may update, change, or remove website content at any time.

15. Website Information Is Not a Final Inspection

Our website gives general information only. It does not replace an on-site inspection.

Tree condition, safety risks, storm damage, root problems, and removal needs can vary by property. We may need to inspect the tree before we give final advice, pricing, or service details.

16. Intellectual Property

All content on our website belongs to Gateway Tree Service or our approved content providers unless stated otherwise.

This may include:

• Text
• Images
• Graphics
• Logos
• Page layouts
• Service content
• Blog content

You may not copy, reuse, sell, or publish our content without written permission.

17. Third-Party Links

Our website may link to third-party websites, tools, maps, social media pages, or resources.

We provide these links for convenience. We do not control third-party websites. We are not responsible for their content, policies, security, or availability.

18. Privacy

We use customer information to respond to requests, provide estimates, schedule service, complete work, process payments, and communicate with you.

Please read our Privacy Policy here:

Privacy Policy

19. Limitation of Liability

To the fullest extent allowed by law, Gateway Tree Service is not responsible for indirect, special, incidental, or unexpected damages related to website use, service delays, weather events, property conditions, or issues outside our control.

Our responsibility for a service issue is limited to the amount paid for that specific service, unless the law requires otherwise.

20. Disputes

If you have a concern, please contact us first. We want the chance to review the issue and find a fair solution.

Any dispute related to our website, services, or these Terms follows the laws of the State of Florida.

21. Updates to These Terms

Gateway Tree Service may update these Terms and Conditions at any time.

When we update this page, we will change the “Last Updated” date. Your continued use of our website or services means you accept the updated Terms.

22. Contact Us

For questions about these Terms or to request service, contact us:

Gateway Tree Service
6067 SE County Rd 252
Lake City, FL 32025

Phone: 386-438-0458
Website: https://gatewaytreeservices.com/
Contact Page: https://gatewaytreeservices.com/contact-us/

Thank you for choosing Gateway Tree Service for tree service in Lake City, FL, and nearby areas.